Customer Service Representative (Australian Day Shift) - Bali, Indonesia

Join Compliance PH as a Customer Service Representative for our Australian Day Shift Account in beautiful Bali! This is your opportunity to build a rewarding career in a dynamic, international environment while enjoying the island’s vibrant culture and stunning landscapes. Our team in Bali is at the heart of our operations, ensuring seamless communication and exceptional service to our Australian clients.

As a Customer Service Representative, you will be the first point of contact for our Australian clients, providing them with the support they need. You will handle inquiries, resolve issues, and ensure their satisfaction with our services. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with a diverse range of people from around the world.

In this role, you will use tools like Zendesk, Salesforce, and Slack to manage customer interactions efficiently. You will also have the opportunity to develop your skills and grow within the company, with potential for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and effective resolution.
• Provide excellent customer service, maintaining a high level of professionalism and empathy.
• Manage customer data and interactions using Salesforce and Zendesk.
• Collaborate with the team to ensure smooth and efficient operations.
• Stay updated with company policies and procedures to provide accurate information to customers.
• Monitor and improve customer satisfaction metrics.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• Contribute to a positive and inclusive work environment.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Fluent in English, both written and spoken.
• Experience with customer service software such as Zendesk or Salesforce is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Proactive and solution-oriented mindset.
• Willingness to travel and work in a multicultural setting.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

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