Customer Service Representative (Full-Time) - Sidoarjo, Jawa Timur

Join UFO Elektronika, a leading electronics company in Sidoarjo, Jawa Timur, as a Customer Service Representative and become the voice of our brand! In this full-time role, you’ll play a pivotal role in shaping positive customer experiences by delivering exceptional customer service. As a Customer Service Representative, you’ll handle incoming customer inquiries, complaints, and requests, ensuring that every interaction leaves our customers satisfied and eager to return.

At UFO Elektronika, we pride ourselves on our commitment to innovation and customer satisfaction. Our team is dedicated to providing top-notch support to our valued customers. This role offers a unique opportunity to grow within a dynamic and supportive work environment, with access to training and development programs designed to help you excel in your career.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries, complaints, and requests via phone, email, and chat.
• Provide prompt and accurate information to customers regarding products, services, and company policies.
• Resolve customer issues and complaints in a professional and courteous manner.
• Document all customer interactions and maintain accurate records.
• Collaborate with other departments to ensure seamless customer support.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language and English is a plus.
• High school diploma or equivalent.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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