Level 2 Support Engineer - Technical Troubleshooting & Platform Support

Join Asticom as a Level 2 Support Engineer and play a pivotal role in resolving complex technical issues for our cutting-edge platforms. Based in the vibrant hub of Canggu, Bali, you’ll work in a dynamic, collaborative environment, ensuring seamless operations and delivering exceptional customer support.

As a Level 2 Support Engineer, you will be the go-to expert for troubleshooting and resolving intricate technical problems. You’ll leverage your deep knowledge of network infrastructure, software applications, and IT systems to provide timely and effective solutions. This role is perfect for someone who thrives on problem-solving and enjoys working in a fast-paced, innovative setting.

At Asticom, you’ll have the opportunity to grow professionally, work with the latest technologies, and contribute to a company that values innovation and excellence. If you’re passionate about technology and eager to make a significant impact, we invite you to apply and be part of our team in the beautiful city of Canggu, Bali.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 technical support to resolve complex issues related to network infrastructure, software applications, and IT systems.
• Conduct thorough troubleshooting and diagnostics using tools such as Wireshark, SolarWinds, and Nagios.
• Collaborate with cross-functional teams to implement and maintain IT solutions.
• Document and track technical issues, providing detailed reports and recommendations for improvements.
• Stay updated with the latest industry trends and technologies to ensure optimal performance and security of our platforms.
• Train and mentor junior support engineers to enhance team capabilities.
• Participate in on-call rotations to ensure 24/7 coverage and immediate response to critical issues.
• Work closely with customers to understand their needs and provide tailored solutions.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in Level 2 technical support or a similar role.
• Proven expertise in troubleshooting complex technical issues in network infrastructure, software applications, and IT systems.
• Strong knowledge of ITIL framework and best practices.
• Proficiency in using tools such as Wireshark, SolarWinds, and Nagios.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certifications such as CompTIA A+, CompTIA Network+, or Cisco CCNA are a plus.

🛠️ Keahlian

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