Admin Membership Services Specialist

Join Elite Member Solutions, a leading provider of premium membership services in Jakarta, as we expand our team with a dedicated Admin Membership Services Specialist. In this role, you will be the backbone of our client engagement, ensuring seamless membership experience for our valued members. You'll handle everything from onboarding to renewal, using our proprietary CRM system and other industry-standard tools. This is your chance to grow in a dynamic, fast-paced environment where your work directly impacts member satisfaction and retention.

At Elite Member Solutions, we're not just about managing memberships - we're about creating exceptional experiences. Our team is passionate about what we do, and we're looking for someone equally passionate to join us. You'll work closely with our Membership Services team, learning from experts while contributing your own unique perspective. With our recent expansion, this is the perfect time to shape our operations and grow with the company.

As an Admin Membership Services Specialist, your daily tasks will include processing applications, managing renewals, and resolving member inquiries. You'll need to be detail-oriented, with excellent communication skills to handle both internal and external stakeholders. This role offers excellent opportunities for professional growth, with potential to move into more specialized membership roles as you gain experience.

📋 Tanggung Jawab Pekerjaan

• Manage the full membership lifecycle from application to renewal, using our proprietary CRM system
• Process and verify member applications, ensuring all documentation is complete and accurate
• Maintain up-to-date member records and communicate changes to relevant departments
• Handle member inquiries and complaints, providing excellent customer service
• Generate and distribute membership reports to internal teams
• Assist with special projects and initiatives as needed
• Stay current with industry standards and best practices for membership administration
• Collaborate with cross-functional teams to ensure smooth member experience

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or related field
• Minimum 2-3 years of experience in membership administration or customer service
• Proficient in using CRM systems, particularly our proprietary platform
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills in Indonesian
• Familiarity with Microsoft Office Suite, particularly Excel and Outlook
• Ability to work independently and as part of a team
• Passion for creating exceptional member experiences

🛠️ Keahlian

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